Envio

Last updated: August 18, 2026

Wellstry ships professional nail equipment and accessories to customers worldwide. This Shipping Policy explains our normal order processing, available shipping methods, delivery estimates, tracking, and warranty support.

Order Processing

Most orders are prepared and dispatched within approximately 7 days after payment has been confirmed. Processing time is the time required to verify, prepare, inspect, and pack your order before it leaves our facility.

Large wholesale orders, customized products, pre-orders, or items requiring additional production may need more time. If your order is expected to take longer, our team will contact you with an updated schedule.

Shipping Methods

We can arrange DHL and other major international express courier services, as well as sea freight for larger or heavier shipments. The available method depends on the destination, package size and weight, order value, and required delivery speed.

For wholesale, bulk, or customized orders, please contact us before ordering so we can recommend an appropriate shipping method and provide a freight quotation.

Delivery Estimates

Transit time begins after the order has been dispatched. Delivery time varies by destination, shipping method, customs processing, local carrier operations, weather, and other circumstances outside our direct control.

Any delivery estimate provided by Wellstry or a carrier is an estimate rather than a guaranteed arrival date. Express courier shipments are generally faster than sea freight, while sea freight may be more economical for bulk orders.

Shipping Costs

Orders with a merchandise subtotal of US$500 or more qualify for free shipping. The US$500 threshold is calculated after product discounts and before taxes. Unless otherwise stated at checkout, free shipping applies to the standard shipping method selected by Wellstry.

For orders below US$500, shipping costs are calculated according to the destination, selected method, package dimensions, and shipment weight. The applicable charge will be shown at checkout when available or confirmed before shipment for quoted freight orders.

Free shipping does not include customs duties, import taxes, brokerage fees, remote-area surcharges, address-correction fees, or other destination-specific charges. Wholesale, customized, oversized, sea-freight, and separately quoted orders may follow the shipping terms stated in the applicable quotation or invoice.

Tracking and Shipment Confirmation

When tracking is available, we will provide the tracking number or shipment details after dispatch. Tracking information may take a short time to become active after the carrier receives the shipment.

Customs, Duties, and Import Requirements

International shipments may be subject to customs inspection, import duties, taxes, brokerage fees, or local documentation requirements. Unless otherwise agreed in writing, these charges are not included in the product or shipping price and are the recipient's responsibility.

Customers are responsible for providing accurate recipient, tax, customs, and delivery information when required. Customs clearance delays are outside Wellstry's direct control.

Shipping Address and Delivery Issues

Please review your shipping address and contact details carefully before placing an order. If you need to request a change, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

If a shipment arrives visibly damaged, is missing items, or appears to have been lost in transit, please contact us promptly with your order number, photos where applicable, and any carrier documentation so that we can review the issue.

One-Year Warranty

Wellstry products include a one-year warranty against manufacturing defects, beginning from the date of delivery. The warranty does not cover normal wear, consumable parts, accidental damage, misuse, unauthorized repair or modification, improper voltage or charging, or damage caused by failure to follow the product instructions.

To request warranty support, contact us with your order number and clear photos or video showing the issue. We will review the claim and provide the appropriate troubleshooting, repair, replacement part, or other warranty solution.

Contact Us

For shipping quotations, delivery questions, or warranty assistance, contact:

Email: info@wellstry.com
WhatsApp: +86 182 1858 0603
Service hours: Monday-Saturday, 9:00 AM-6:00 PM (China Standard Time)