Product Warranty
Wellstry product warranty coverage, exclusions, claim requirements, safety guidance, and support for professional nail equipment.
Product Warranty Coverage and Claim Support
Wellstry warrants eligible equipment against confirmed manufacturing defects for the coverage periods below, beginning on the date of delivery. This warranty is separate from the return period and does not limit rights that cannot be excluded under applicable consumer law.
Warranty Terms
What the warranty covers, what it does not cover, and how claims are resolved.
What does the warranty cover?
What does the warranty cover?
The warranty covers confirmed defects in materials or workmanship that arise during normal intended use within the applicable coverage period. Eligibility is determined after Wellstry reviews the order information and evidence provided.
What is not covered?
What is not covered?
The warranty does not cover normal wear, consumable parts, cosmetic changes that do not affect function, accidental or liquid damage, misuse, neglect, improper cleaning or storage, unauthorized repair or modification, incorrect voltage or charging, or damage caused by failure to follow product instructions.
What remedies may be provided?
What remedies may be provided?
After diagnosis, Wellstry may provide troubleshooting, repair guidance, replacement parts, repair, replacement, or another appropriate warranty solution. The remedy depends on the product, fault, location, parts availability, and applicable law. A warranty claim does not automatically qualify for a refund.
Do I need proof of purchase?
Do I need proof of purchase?
Yes. Please provide the Wellstry order number, invoice, receipt, or other acceptable proof of purchase. We may also request the product model, serial or batch information where available, delivery date, photos, video, and results of guided troubleshooting.
Should I open or repair the product myself?
Should I open or repair the product myself?
No. Stop using equipment that appears damaged, overheats abnormally, or operates unexpectedly. Disconnect it from power when safe to do so, and do not open, modify, or repair electrical equipment unless Wellstry specifically authorizes the step in writing.
Who pays shipping or service costs?
Who pays shipping or service costs?
Any shipping, parts, repair, import, or service costs will be confirmed after the claim is reviewed. Responsibility can depend on the diagnosis, destination, purchase channel, applicable terms, and consumer law. Do not return a product until Wellstry provides instructions.
Need Warranty Assistance?
Prepare your order number, product model, purchase and delivery dates, and clear photos or video. Our team usually replies within 1–2 business days.