Frequently Asked Questions
Frequently asked questions about Wellstry ordering, samples, shipping, customization, production lead times, warranties, certification, and nail equipment.
Answers for Orders, Products, Customization, and Support
Find practical answers before placing a retail, wholesale, private-label, or OEM/ODM order. Product specifications and project terms can vary, so contact our team when you need confirmation for a specific model or quotation.
Ordering, Samples & Shipping
The essentials for retail and business orders.
Is there a minimum order quantity (MOQ)?
Is there a minimum order quantity (MOQ)?
Many standard products can be ordered without a fixed MOQ. Minimum quantities may apply to selected products, wholesale pricing, customization, or supplier requirements. We also offer flexible starting quantities for first-time buyers; contact us with the product and quantity you need.
Are samples available?
Are samples available?
Yes. Samples are available for many products before a bulk order. Sample charges, shipping costs, and whether a sample fee can be credited toward a future order depend on the product and quotation.
What payment methods do you accept?
What payment methods do you accept?
Available payment methods depend on the order channel, destination, and quotation. Online orders can use the methods shown at checkout; business orders may also support bank transfer or other agreed methods. We will confirm the applicable options before payment.
How quickly can an order be shipped?
How quickly can an order be shipped?
In-stock items are generally prepared for dispatch after payment and order confirmation, often within approximately 7 days. Transit time is separate and depends on the destination, courier, customs, and shipment size. See our Shipping Policy or contact us for an estimate.
Customization & Lead Times
Typical starting points for branding, packaging, samples, and production.
Can Wellstry products be customized?
Can Wellstry products be customized?
Yes. We support selected logo, color, style, packaging, private-label, and OEM/ODM projects. Availability depends on the product and technical requirements.
What is the MOQ for logo printing?
What is the MOQ for logo printing?
Logo printing can start from 20 pieces for selected products. The exact MOQ, printing method, artwork requirements, and cost must be confirmed for the model you choose.
What is the MOQ for a custom printed box?
What is the MOQ for a custom printed box?
Custom printed packaging typically starts from 500 pieces. Packaging structure, finish, artwork, and product model can affect the final MOQ and price.
What are the typical sample and production lead times?
What are the typical sample and production lead times?
Samples usually take about 1–3 days when the requested item is available. Logo or packaging preparation may add around 10 days. Bulk production commonly takes about 20–25 days after all details, artwork, and payment are confirmed. Final timing will be stated in your quotation.
Quality, Warranty & Products
Product coverage, inspection, certification, and range information.
What warranty does Wellstry provide?
What warranty does Wellstry provide?
Nail drill control units are covered for one year, with handpieces covered for six months. Nail dust collectors and UV/LED nail lamps are covered for one year. If a manufacturing-related quality issue is confirmed during the warranty period, we will provide troubleshooting support and, when appropriate, replacement parts. Coverage is subject to the product instructions and warranty terms.
How do you help ensure product quality?
How do you help ensure product quality?
Our quality process can include a pre-production sample before mass production and a final inspection before shipment. We also perform functional checks appropriate to the product. Inspection requirements for a specific order can be confirmed during quotation.
Which certificates are available?
Which certificates are available?
Certification varies by model and market. Selected nail lamps may have CE, LVD, EMC, and RoHS documentation, while selected power adapters may have GS, UL, or CE documentation. Ask us for the exact certificate or report applicable to the product you are considering.
What products can I buy from Wellstry?
What products can I buy from Wellstry?
Our range includes nail drills, UV/LED nail lamps, nail dust collectors, nail brushes, drill bits, and other nail tools and accessories.
Why choose Wellstry for a business order?
Why choose Wellstry for a business order?
Wellstry combines nail-industry product development experience, manufacturing and supply-chain coordination, quality-management processes, and product inspection. We also support flexible wholesale, branding, and selected OEM/ODM requirements with direct pre-sale and after-sale communication.
Still Have a Question?
Tell us the product, quantity, destination, and any logo or packaging requirements. Our team will help confirm specifications, MOQ, lead time, shipping, and warranty details.