Customer Care & Support
Customer care and after-sales support for Wellstry orders, professional nail equipment, troubleshooting, warranty requests, returns, and refunds.
Share the Information We Need
Send your order number, product model, purchase date, and a clear description of what happened. Include photos of the full product, power label, adapter, packaging, and any visible damage. For operating or performance issues, a short video is especially helpful.
- Order and Purchase Details
- Product Model and Issue Description
- Clear Photos or a Short Video
Complete Safe Guided Checks
Our support team may ask you to confirm the power source, adapter, controls, display, accessories, filter, or operating steps. Stop using the product if you notice damage, unusual heat, odor, or unsafe operation. Never open or repair electrical equipment unless specifically instructed by our support team.
- Power and Connection Checks
- Controls and Operating Steps
- Guidance from Our Support Team
Receive a Clear Next Step
After reviewing the information and completing any necessary checks, we will explain our findings and the available next step. Depending on the diagnosis, order details, and applicable terms, this may include usage guidance, replacement parts, repair assistance, replacement, or return instructions.
- Review the Findings
- Confirm Applicable Coverage
- Provide the Next-Step Instructions
Customer Care Questions
Important information before submitting a support request.
What information should I include with a support request?
What information should I include with a support request?
Please include your name, order number, product model, purchase date, and a clear description of the issue. Photos of the full product, power label, adapter, packaging, and any visible damage are helpful. A short video is recommended for operating or performance issues.
What warranty coverage applies?
What warranty coverage applies?
Nail drill control units are covered for one year, with handpieces covered for six months. Nail dust collectors and UV/LED nail lamps are covered for one year. Coverage applies to confirmed manufacturing-related faults and is subject to the product instructions and warranty terms.
What should I do if a product appears damaged or unsafe?
What should I do if a product appears damaged or unsafe?
Stop using the product, switch it off, and disconnect it from power when safe to do so. Do not continue operating damaged electrical equipment. Contact us with your order details, photos, and video so we can advise the next step.
Can I return or exchange an item?
Can I return or exchange an item?
Return, exchange, and refund eligibility depends on the item condition, timing, order circumstances, and our published terms. Please review the Refund Policy and contact us before sending anything back.
How long does support take to reply?
How long does support take to reply?
We usually reply within 1–2 business days. Complex technical questions, warranty review, or coordination across time zones may take longer, but we will keep you informed of the next step.
Contact Wellstry Support
Email info@wellstry.com, call or WhatsApp +86 182 1858 0603, or use our contact form. We usually reply within 1–2 business days.