Política de reembolso

Last updated: August 17, 2026

We want you to receive the correct Wellstry product in good condition. This Refund Policy explains when a return may be requested and how refunds, damaged items, cancellations, and warranty claims are handled.

7-Day Return Request Period

You may request a return within 7 calendar days after your order is delivered. To start a return, email info@wellstry.com with your order number, the reason for the request, and clear photos or video when relevant.

Please do not send an item back before receiving return instructions and authorization from Wellstry. Unauthorized returns may be delayed or refused.

Return Eligibility

To qualify for a return, the item must be in the same condition in which it was received, unused, uninstalled, and complete with its original packaging, accessories, manuals, labels, and proof of purchase. We may request photos or video before authorizing a return.

Returned items will be inspected after arrival. A return may be rejected or its refund reduced if the product is used, damaged after delivery, incomplete, or not returned in its original condition.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged, has a manufacturing defect, or is different from what you ordered, contact us within 7 days with your order number and clear photos or video of the product, packaging, shipping label, and issue.

After review, Wellstry may provide troubleshooting, replacement parts, replacement, return instructions, or a refund, depending on the circumstances. For an approved claim involving a damaged, defective, or incorrect item, Wellstry will cover the reasonable return shipping cost or provide another agreed solution.

Change-of-Mind Returns

If an eligible return is requested because you changed your mind or ordered the wrong item, the customer is responsible for the return shipping cost. Original shipping charges and customs, duties, brokerage, or import fees are not refundable unless required by applicable law.

We recommend using a trackable shipping service and appropriate insurance. Wellstry is not responsible for a return shipment that is lost or damaged before it reaches the authorized return location.

Non-Returnable Items

The following items cannot normally be returned unless they arrived damaged, defective, or incorrect:

• Products returned after the 7-day request period;
• Used, installed, altered, or customer-damaged products;
• Consumable, hygiene-sensitive, or opened personal-use items that cannot be safely resold;
• Customized, personalized, private-label, OEM/ODM, or specially produced orders;
• Items marked final sale;
• Gift cards.

Order Cancellation

Contact us as soon as possible if you need to cancel an order. We will try to help, but cancellation is not guaranteed after production, customization, packing, or shipment has started. If an order has already been dispatched, the approved return process and applicable shipping costs will apply.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method, normally within 10 business days after approval.

Your bank, card issuer, or payment provider may need additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact info@wellstry.com.

Exchanges

If you need a different item, contact us first. When appropriate, the fastest option may be to return the eligible item and place a separate order after the return is approved.

One-Year Warranty

The 7-day return period is separate from the Wellstry one-year warranty against manufacturing defects. A product that develops a covered manufacturing defect after the return period may still qualify for warranty support. The warranty does not cover normal wear, consumable parts, accidental damage, misuse, unauthorized repair or modification, improper voltage or charging, or failure to follow product instructions.

Mandatory Consumer Rights

Nothing in this policy limits any mandatory consumer rights that apply under the laws of your country or region. If applicable law provides a longer cancellation or return period, that mandatory period will apply.

Contact Us

Email: info@wellstry.com
WhatsApp: +86 182 1858 0603
Service hours: Monday-Saturday, 9:00 AM-6:00 PM (China Standard Time)